Terms and conditions

These are the General Terms and Conditions under which our booking arrangements are made.
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The General Terms and Conditions form a fundamental part of this Booking Contract concluded between LOVIM d.o.o. (hereinafter referred to as "the Company") and the Parties. When the Customer completes a reservation, he/she shall be deemed to have accepted these General Terms and Conditions. The reservation made by the Customer is binding and the Customer may cancel his/her reservation only in accordance with these General Terms and Conditions. The customer is responsible for all costs and consequences that may arise from incorrect information provided at the time of booking.

The Customer agrees to these Terms and Conditions when ordering services from the Company via the Website, email, telephone, by payment without prior order or by any other means.

The company was founded with the aim of providing friendly service and a high-quality experience for users.

The company's brand and the website and all its components (programming code, design, photos, text, etc.) and all subpages are the intellectual property of the creators of the brand and are therefore protected by copyright. Any copying, use or misuse of the trademark and/or the website and its components is subject to legal action in accordance with local law.

We are committed to doing our best to provide up-to-date and accurate information on the Company's website. However, we cannot be held responsible for any errors, omissions or results that may result from the misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, in general, to make changes to all or part of the Website and these Terms and Conditions at any time and without notice without any liability arising from any such changes.

The terms we use and their explanations:

100% Money Back Guaranteed - If we are unable to provide the service as promised and the customer is not satisfied, they should report their complaint directly to us as soon as possible. If we agree on the issue, the customer can get all the money paid for that particular activity back.

This website may contain links to other websites that we do not use. We cannot be responsible for providing these links to access these external sites and resources and cannot accept any responsibility for the content, advertising, products, services or other materials on these external sites or resources that have not been approved or verified by our team.

All photos are symbolic.

All information provided at any time by the customer shall be private and confidential, unless there is a valid reason to do so.

The Company reserves the right to cancel, modify or adjust any offer, including changes in places, itineraries and prices, without prior notice. In the event of a change, the Company will endeavour to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of such changes. We do all of this to provide the best possible experience for our customers.

In some cases, the company acts as an intermediary between the client and the final service provider. Although our team is dedicated to finding and providing only the best service for you, we cannot be held responsible for the errors, accidents or negligence of third parties.

If the client arrives late for an activity, he/she may be liable for the extra costs incurred as a result of the late arrival. It is your responsibility to inform the group members about the programme and to make sure that everyone arrives on time. We will always do our best to provide the activity later than originally planned, but should we fail to do so, you are not entitled to a refund. If you know you will be late, please let us know as soon as possible.

If there is a problem with any of the services provided by our supplier/partner, we will help you resolve it, but if this is not possible, you will have to deal with them directly.

If you wish to end any activity early for any reason, you are not entitled to a refund or discount.

The Company reserves the absolute right to refuse a reservation for any reason and at any time at its sole discretion. Customers agree to accept the authority and decisions of our employees, guides and affiliates.

The Company reserves the right to cancel a tour or tasting in any circumstances, but will endeavour to avoid doing so unless absolutely necessary.

All parties are responsible for their own safety and well-being. We do not encourage any of our clients to engage in dangerous activities or excessive alcohol consumption. The Company cannot accept any liability if a customer drinks excessively or engages in unsafe activities and as a result is injured, becomes ill, dies, suffers loss or damage.

Some programmes include alcohol consumption and are only suitable for participants over 18 years of age. Unless otherwise stated, only participants over 18 years of age can participate. Proof of age must be provided at the time of participation. Only official identity documents such as passports, driving licences and other cards proving age (18 plus) are accepted as proof of age. Unacceptable identity documents include photocopies, student ID cards and other non-government issued identity documents. All parties shall ensure that they are able to carry out the travel plan and that they are in good physical and mental condition.

By booking, each customer agrees that the company has the right to publish any photographs and videos taken during the programme (photographs and videos may include any customer) for promotional and commercial purposes.

Due to certain unforeseen circumstances, the client may cancel participation in the agreed activity. If the company agrees, the customer has the option to reschedule to any available date within the next three months.

We hope you leave our city happy and full of new and exciting adventures. Our team is dedicated to organising great experiences. Despite our best efforts, we ask you to provide us with feedback in any form. If a customer has a complaint, he/she should bring it to the attention of the guide immediately. This gives our team the opportunity to rectify the situation after assessing the complaint. Any changes to the tour in the interest of customer satisfaction can only be made if the complaint is presented during the tour. Complaints made afterwards will not be taken into consideration. If a complaint was made during the tour and the problem remains unresolved, a new complaint must be submitted in writing to the company within five days of the end of the tour.

The Company reserves the right to cancel the programme at any time if the client does not follow the instructions of the guide and it appears that he/she may jeopardise the safe and comfortable conduct of the tour, and may exclude him/her from all or part of the tour. In this case, the client shall not be entitled to any refund or cover of any additional costs incurred by him/her as a result.

All parties are expected to comply with local laws and regulations and failure to do so will release the Company from any obligations it would otherwise have under these Booking Conditions. Any damage or loss caused by the Customer shall be the responsibility of the Customer. Full payment for such damage or loss shall be made on the spot directly to the Supplier. If the Customer fails to do so, the Customer shall be liable for all claims (including legal costs) subsequently made against the Company as a result of its actions.

The General Terms and Conditions and the relationship between the Client and the Company shall be governed by local law, without regard to conflict of laws provisions. The Client and the Company agree to submit to the exclusive jurisdiction of the competent court located in Ljubljana, Slovenia.

Lovim, storitve, d.o.o., Bleiweisova c.30, 1000 Ljubljana, tax no.: SI14436515, company registration number: 8403341000
Bank transfer information:
Company: 30 Bleiweisova c.30, 1000 Ljubljana, Slovenia
IBAN: SI56 6100 0002 1684 406
Bank: Delavska Hranilnica d.d.

The General Terms and Conditions will enter into force on 26.6.2019.

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